How does the Doordash 4 digit pin work?
When a Doordash customer places their order, they will be given a four digit pin that they will have to give to their delivery driver upon arrival. There will obviously be Doordash customers that will wonder what all of this nonsense seems to be about. The Doordash customer will be wondering why do they have to give their dasher a 4 digit pin number! Well, what it comes down to is to protect both the Doordash customer as well as the Doordash driver.
When a dasher arrives to make their delivery, they will be instructed to ask the customer for the 4 digit pin. The dasher will need to type in this 4 digit pin in order to mark their delivery as completed. Once this number is typed in, everything else will be just like any other delivery. If the customer gives the dasher the wrong pin, the dasher shall not hand over the goods until they get the correct pin number.
Why is Doordash requiring a 4 digit pin number upon delivery?
It all comes down to protecting both the Doordash customer as well as the Doordash driver. Uber Eats has been using this 4 digit code method for many years now, and it seems to have really helped. By using this code method, both honest delivery drivers and honest customers benefit. Dishonest drivers and dishonest customers will have a more difficult time with their scheming ways.
Will Doordash customers always have to give a 4 digit pin?
Most Doordash customers will never have to give a 4 digit pin to their dasher. It seems that the Doordash customers being targeted are those that frequently report that their food did not arrive or that items were missing. Now, we all know that it's possible for a Doordash driver to deliver to the wrong address, or they may even steal the customer's food and mark the order as delivered. Doordash will more than likely always take care of their customer in these situations by issuing a refund, credits or having a re-delivery initiated.
The problem arises though when a customer seems to be making these reports all too frequently. Sure, things happen, but nobody has that much bad luck. If a customer is making reports about not receiving their food or missing items once out of every 3 orders, that will certainly be a red flag that they are lying. What is the threshold that Doordash uses to assume that a customer is constantly lying to get free food? Who knows? Maybe it's 1 out of 5 orders, 1 out of 10, 1 out of 20; anyone's guess is as good as mine. What we do know is that Doordash is not going to let a customer get away with constantly stealing food.
How the 4 digit pin number protects Doordash drivers
With a normal delivery, a dasher marks the order as delivered and may even take their pic if the order is a leave it at the door order. When a dishonest Dordash customer wants free food, all they have to do is contact Doordash and say that their order was never delivered. All the while they are enjoying the delicious food.
Doordash will refund the customer, but that's not the end of the story. The dasher will end up with a contact violation on their record for not delivering the food. Don't think that the pic of the food at the door will help the dasher because the customer can claim that it was the wrong house. That pic usually is not going to help a driver.
With the 4 digit pin method in place, there is no way that a Doordash customer can ever claim that they didn't receive their food. It would be impossible for the dasher to mark the order as delivered unless they got that pin number from the customer. This is great for the Doordash driver as they cannot be taken advantage of by a dishonest Doordash customer.
How the 4 digit pin number protects Doordash customers
The 4 digit pin method also protects Doordash customers from dishonest dashers. With a normal delivery, a dasher can go to the customer's home, mark the order as delivered and drive away with the food. If it's a leave it at the door order, the dasher can put the food in front of the door, take a pic, pick up the food, take it back to their car and be on their way. Don't think that this has not been done as customers have recorded dishonest delivery drivers doing this. Most dashers are honest people, but there are always bad apples out there. A dishonest dasher will get paid for the delivery and enjoy free food.
With the 4 digit pin method, a Doordash customer is guaranteed to receive their order as the dasher cannot mark the order as delivered without getting the pin from the customer. This is great as the customer will be safe-guarded that the dasher cannot steal their food.
Personal opinion on this Doordash 4 digit pin thing
I think this 4 digit pin method is great. From a dasher's point of view, I can say that I have been a victim of dishonest Doordash customers. It doesn't happen often, but when it has happened it can be one of the most annoying things ever. I mean, here you are doing your task of making a delivery for somebody, and they have the nerve to claim that they never received their food. This is especially true when you directly hand the order to them.
Doordash will then give the dasher a contract violation, which can be viewed on a dasher's stat page. You can contact Doordash and plead your case, and they may take it off. Most of the time they won't. Even if they don't, the contract violation will disappear after 100 more deliveries. With all of that said, it's still trouble for the dasher that they have to deal with when they did nothing wrong.
I think it's great that Doordash is implementing this 4 digit pin to what I would call problematic Doordash customers. I mean, what other way can you stop them from lying and stealing? Honestly, if it were all up to me, I would have a 4 digit pin for every single order out there. Some may say this is just too much, but I say that if it's too much work to give a 4 digit pin then a person should go out and get their own food! Agree with me?
If a customer does not want to see a driver and wants them to leave their order at the door, the driver could text them upon arrival and the customer can then text back the 4 digit pin if they want. If the customer does not answer the text within 5 minutes, they do not get their order. Implementing this 4 digit pin to all orders would stop all dishonest Doordash customers and at the same time stop any dishonest drivers from stealing any customer's food.
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