Thursday, October 31, 2024

Doordash customers must give their Dasher a 4 digit pin code

Doordash has quietly been rolling out a new feature that is meant to minimize the amount of customers that claim that they didn't receive their order when they actually indeed did. When required to do so, the dasher will have to get a four digit pin number from the customer upon delivery before they hand over the order and mark the order as completed.



How does the Doordash 4 digit pin work?


When a Doordash customer places their order, they will be given a four digit pin that they will have to give to their delivery driver upon arrival. There will obviously be Doordash customers that will wonder what all of this nonsense seems to be about. The Doordash customer will be wondering why do they have to give their dasher a 4 digit pin number! Well, what it comes down to is to protect both the Doordash customer as well as the Doordash driver.

When a dasher arrives to make their delivery, they will be instructed to ask the customer for the 4 digit pin. The dasher will need to type in this 4 digit pin in order to mark their delivery as completed. Once this number is typed in, everything else will be just like any other delivery. If the customer gives the dasher the wrong pin, the dasher shall not hand over the goods until they get the correct pin number.




Why is Doordash requiring a 4 digit pin number upon delivery?


It all comes down to protecting both the Doordash customer as well as the Doordash driver. Uber Eats has been using this 4 digit code method for many years now, and it seems to have really helped. By using this code method, both honest delivery drivers and honest customers benefit. Dishonest drivers and dishonest customers will have a more difficult time with their scheming ways.



Will Doordash customers always have to give a 4 digit pin?


Most Doordash customers will never have to give a 4 digit pin to their dasher. It seems that the Doordash customers being targeted are those that frequently report that their food did not arrive or that items were missing. Now, we all know that it's possible for a Doordash driver to deliver to the wrong address, or they may even steal the customer's food and mark the order as delivered. Doordash will more than likely always take care of their customer in these situations by issuing a refund, credits or having a re-delivery initiated.

The problem arises though when a customer seems to be making these reports all too frequently. Sure, things happen, but nobody has that much bad luck. If a customer is making reports about not receiving their food or missing items once out of every 3 orders, that will certainly be a red flag that they are lying. What is the threshold that Doordash uses to assume that a customer is constantly lying to get free food? Who knows? Maybe it's 1 out of 5 orders, 1 out of 10, 1 out of 20; anyone's guess is as good as mine. What we do know is that Doordash is not going to let a customer get away with constantly stealing food.

How the 4 digit pin number protects Doordash drivers


With a normal delivery, a dasher marks the order as delivered and may even take their pic if the order is a leave it at the door order. When a dishonest Dordash customer wants free food, all they have to do is contact Doordash and say that their order was never delivered. All the while they are enjoying the delicious food. 

Doordash will refund the customer, but that's not the end of the story. The dasher will end up with a contact violation on their record for not delivering the food. Don't think that the pic of the food at the door will help the dasher because the customer can claim that it was the wrong house. That pic usually is not going to help a driver.

With the 4 digit pin method in place, there is no way that a Doordash customer can ever claim that they didn't receive their food. It would be impossible for the dasher to mark the order as delivered unless they got that pin number from the customer. This is great for the Doordash driver as they cannot be taken advantage of by a dishonest Doordash customer.



How the 4 digit pin number protects Doordash customers


The 4 digit pin method also protects Doordash customers from dishonest dashers. With a normal delivery, a dasher can go to the customer's home, mark the order as delivered and drive away with the food. If it's a leave it at the door order, the dasher can put the food in front of the door, take a pic, pick up the food, take it back to their car and be on their way. Don't think that this has not been done as customers have recorded dishonest delivery drivers doing this. Most dashers are honest people, but there are always bad apples out there. A dishonest dasher will get paid for the delivery and enjoy free food.



With the 4 digit pin method, a Doordash customer is guaranteed to receive their order as the dasher cannot mark the order as delivered without getting the pin from the customer. This is great as the customer will be safe-guarded that the dasher cannot steal their food.

Personal opinion on this Doordash 4 digit pin thing


I think this 4 digit pin method is great. From a dasher's point of view, I can say that I have been a victim of dishonest Doordash customers. It doesn't happen often, but when it has happened it can be one of the most annoying things ever. I mean, here you are doing your task of making a delivery for somebody, and they have the nerve to claim that they never received their food. This is especially true when you directly hand the order to them.

Doordash will then give the dasher a contract violation, which can be viewed on a dasher's stat page. You can contact Doordash and plead your case, and they may take it off. Most of the time they won't. Even if they don't, the contract violation will disappear after 100 more deliveries. With all of that said, it's still trouble for the dasher that they have to deal with when they did nothing wrong. 

I think it's great that Doordash is implementing this 4 digit pin to what I would call problematic Doordash customers. I mean, what other way can you stop them from lying and stealing? Honestly, if it were all up to me, I would have a 4 digit pin for every single order out there. Some may say this is just too much, but I say that if it's too much work to give a 4 digit pin then a person should go out and get their own food! Agree with me?

If a customer does not want to see a driver and wants them to leave their order at the door, the driver could text them upon arrival and the customer can then text back the 4 digit pin if they want. If the customer does not answer the text within 5 minutes, they do not get their order. Implementing this 4 digit pin to all orders would stop all dishonest Doordash customers and at the same time stop any dishonest drivers from stealing any customer's food.

Sunday, August 4, 2024

Many Dashers not Happy with Doordashs Dasher Rewards Program

Doordash has been recently rolling out a program that they call "Dasher Rewards" to various regions. In the areas where this program has rolled out, it has replaced the "Top Rated Dasher" program. This "Dasher Rewards" program has a tier system in which dashers must qualify to make it into either the platinum, gold or silver tier. Although Doordash claims that this new program was created to reward the hardest working dashers, many dashers are not happy with this new program and feel like Doordash is just taking advantage of them. We will get more into that later in this article, but first we will explain how this "Dasher Rewards" program works.



What is the Dasher Rewards Program?

The "Dasher rewards" program is a new tier system implemented by Doordash to reward their best dashers with the best benefits. The higher a dasher is on the tier, the more benefits he or she will get.

There are three different tiers. The top tier is the platinum level tier. The second tier is the gold level, and the last tier is the silver level. To reap the most rewards from their dashing experience, dashers will want to make it to the platinum tier.

What qualifications or criteria are needed to make each tier as a Dasher?

Below you will find the criteria needed in many parts of the country where this Dasher Rewards program has been implemented. Please note that not all regions have them same qualifications. Though it seems like most areas have the below qualifications. 



In my region, the qualifications are different from the above image. I am now going to post an image below of the criteria needed for each tier in my area.



As you can see, the criteria to reach the tiers is tougher. Why certain areas have these tougher requirements is unknown. The only thing that I can think of is that Doordash sat down, had a meeting and decided that they were going to up the requirements for certain areas; for whatever their reasons are.

What rewards do dashers receive at each tier level?

The platinum level, which is the top tier, gives dashers the most rewards. It is the only level that always gives dashers the sought after "Dash now anytime" option. This is the same reward that was only given to "Top Rated Dashers." Please note that many dashers have said that when they are at the gold level, it says that they can also "Dash now anytime." Unfortunately, that does not seem to be the case as gold level dashers have state that they cannot dash anytime they want. Platinum dashers also get top priority for high paying orders and have access to large orders.

Gold level dashers get increased priority for high paying offers. Although, the platinum tier dashers will get priority over them. Again, Doordash has stated that gold level dashers have priority access to dash now, but this seems to be untrue.

Silver level dashers get priority for high paying offers. Of course, the platinum and gold tier drivers will get priority over them. The silver level tier will also get a dasher early access to scheduling.

Here is a breakdown of the rewards from Doordash:



How is the Dasher Rewards program different from the Top Rated Dasher program?

With the Top Rated Dasher program, your acceptance rate had to be 70 percent at the end of the month. You then qualified for Top Rated Dasher benefits for all of next month. The main benefit that most dashers appreciated was the "Dash now anytime" benefit. With this Dasher Rewards program, to be at platinum level, and have the "Dash now anytime" benefit, your acceptance rate has to always remain at the platinum level criteria.

With the Top Dasher Program, dashers could let their acceptance rate drop low during the month. They did not have to worry about losing their "Dash now anytime" benefit. All they had to worry about was making sure that they were at 70 percent acceptance rate at the end of the month. They would then be a Top Rated Dasher for the following month. With the Dasher Rewards program, a dasher will immediately lose their "Dash now anytime" benefit if they fall below the criteria.

The completion rate needed, and the customer rating needed for the different tiers is also different from what was needed for the "Top Rated Dasher" program.

The "Top Rated Dasher" program also required that a dasher have completed at least 100 dashers the previous month. With this new tier system, some regions still have the 100 dashes completed requirement to have platinum status. There is a slight difference though, and dashers really need to understand this. It is not 100 dashes for the previous month that is required. Instead, it is 100 dashes completed during the past 30 days.

This means that the number of dashes delivered during the last 30 days, which shows on a dashers stat page, will continually fluctuate. For example, if I finish dashing at 10 pm, and my stats show that I have 200 dashes done during the past 30 days, that number will most likely change at midnight. Why? Because at midnight, the dashes that I completed 30 days ago will fall off of my record. If I did 12 dashes 30 days ago, those 12 will fall off, and my stats will now show 188 completed dashes over the past 30 days. The deliveries over the past 30 days now fluctuates just like the acceptance rate. 

Why did Doordash create the Dasher Rewards Program?

Doordash will naturally say that they created the "Dasher rewards program" to reward their best dashers. Is this true? Well, there are many dashers, and I am one of them, that feel like Doordash is pushing this tier system in order to benefit themselves. 

Doordash knows that the only real benefit that dashers care about is dashing anytime they like, and in order for a dasher to have this benefit, Doordash has made sure that the dasher really has to work for it. We all know that Doordash does not like when dashers decline calls, and in my region, if I want to be a platinum level dasher that can dash anytime I want, I must maintain an 80 percent acceptance rate. 

Doordash knows that I am not a Doordash employee that has to accept every call. They know that I am an independent contractor that can decline any call I want, and they have no choice but to accept that. With that said, from their point of view, if you do not meet our criteria for the platinum level and accept at least 80 percent of calls, we will not let you dash anytime you want. Woah!! Talk about punishing a dasher!! Even though I am not an employee, they are still finding a way to punish me like I am an employee.

In my area, I must also have 150 dashes completed within the past 30 days to be a platinum dasher. This means that I must consistently dash way more than I would like to keep my dash now anytime benefit. There won't be anymore taking a week off of dashing whenever I want. My total dashes completed during the past 30 days would drop like crazy!

What all of this comes down to is control. Doordash has come up with a plan to control their dashers as much as they possibly can. If a dasher was their employee, the dasher would have to work many hours and accept every single call. Of course, Doordash does not want dashers to be employees as it would cost them mega bucks. So they figured out a plan where they could make dashers dash as much as possible and to accept as many calls as possible. Very smart and devious I must admit.

Is the Dasher Rewards Program good for Dashers?

To be completely honest, this program may benefit some dashers. Full-time dashers will reap the most benefits from this tier system. They shouldn't have any problem making the number of dashes needed for the platinum level. As long as they keep their other stats good, they will be alright. As a platinum dasher myself, I have truly noticed that I have been getting higher paying calls. I am getting $20 plus calls more frequently than when the Top Rated Dasher program was around. I've also noticed that the pay per mileage has really improved. Many calls are for example, $10 for 3 miles, $8 for 2 miles, $5 for 1 mile, etc.

With the Top Rated Dasher program, they always said that you got top priority for higher paying calls, and I always called BS on that. With this new platinum level tier system, it really seems like you do receive the best calls. So, I will give Doordash credit for that.

As I've said, full-time dashers should benefit from this new program. Unfortunately, they are a very small minority of the dasher community. Most dashers are part-time dashers. Some do Doordash deliveries on the weekends, after school, etc. Most dashers do less than 10 hours a week. For them, which make up the majority of dashers, this tier system is complete garbage.

Doordash wants to make Dashers employees without making them employees

I will end this article with the truth. Doordash want to make dashers employees without making them employees!  Not that we want to be employees, but as independent contractors, Doordash knows that they have limited control of their dashers. They cannot tell dashers what to do, but that does not mean that they cannot create a system to entice you do what they want to do. That is exactly what Doordash has done here.

What all of this comes down to is a choice a dasher will have to make. Do they want to play this game with Doordash? If they do, then by all means go on ahead. If a dasher does not want to play these games with Doordash, they can always stop delivering for Doordash and deliver for another company. Those are the only two choices. What choice will you make?


Friday, July 26, 2024

Prop 22 is here to stay in California - 2024 Court Decision

A few months ago, the ongoing battle of California's Prop 22 was once again challenged in the California Supreme Court. After hearing both sides of the argument, California courts stated that they would come up with a decision within a few months.




Well, that time has come, and the courts have decided that everything will remain the same for California gig workers. Doordash, Uber, Grubhub and other gig workers will continue to be classified as independent contractors and will receive Prop 22 benefits just as they have since the inception of Prop 22 in 2020.



The court's decision was based on the challenge of Prop 22 being unconstitutional

Those that have followed the Prop 22 law from the beginning know that it has been challenged over and over ever since it was implemented back in 2020. Unfortunately for those that oppose Prop 22, nothing in court has ever seemed to work in their favor to overturn the law. With that said, they still have remained very aggressive, and this recent challenge brought on a new strategy.

Their challenge in this recent court case was to prove that Prop 22 was incompatible with California law, which gives the Legislature responsibility over a complete workers compensation program. With gig workers being classified as independent contractors instead of employees, dashers and other gig workers have been ineligible for workers comp benefits. The main argument from opponents of Prop 22 in this recent court battle was that Prop 22 is unconstitutional. 



The California Supreme Court Prop 22 decision come as no surprise

Some California gig workers may have been a bit nervous about California taking away Prop 22 benefits, but to be honest, most gig workers knew that California would not just due away with Prop 22. Really sit back and think about it. If things went back to the way they were before Prop 22 existed, who in their right mind would do delivery work for these gig companies in California? Sure, most of the country does not have anything like Prop 22, but they also do not have the ridiculous expenses that those in California have.



Most gig workers do support Prop 22

Despite what many have been lead to believe, the majority of gig workers do support Prop 22. There is a reason that Prop 22 was written into law. Yes, the voters spoke, and Prop 22 went into effect. Speaking to most gig workers, they almost always support Prop 22 and the vast majority of them do not want to be employees of these gig companies. Basically, they like things just the way they are. 

It seems like the media news outlets try to project that the majority of gig workers in California are against Prop 22. This is simply not the case. Most gig workers know that if they want a 9 to 5, even with similar courier type jobs, they can go out and get one. They do not want a 9 to 5 though, and this is the reason they do gig work.

Sure, the gig companies can be shady about their practices, such as Doordash implementing a tier system in many areas which forces dashers to do a certain number of calls to be able to work anytime they want. In my opinion, this should be what opponents of Prop 22 should be going after in the court room. Yes, Doordash is trying to make dashers as much as employees that they can without making them employees, and they are wrong for doing this, but having things the way they are is so much better than what opponents of Prop 22 are trying to do; which is trying to make gig workers actual employees.



This Prop 22 decision is not the end

Don't think for a moment that Prop 22 opponents are just going to give up. This will be an ongoing battle that will never end. There will eventually have to be some kind of negotiation where all parties are at least partially satisfied. I guarantee you that there will be more upcoming court cases in the next couple of years, and as gig workers all we can do is wait and see what happens. But, for now, we California gig workers will just continue to enjoy the Prop 22 benefits as we have become accustomed to. Thank goodness for that!



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Thursday, July 25, 2024

Doordash is not a real job

For dashers, delivering food via the Doordash platform is an alternative to a regular 9 to 5 job. Although it is true that some Doordash drivers use gig work, such as delivering for Doordash, as a temporary fill-in between what most would call regular jobs, others use it as a permanent way of either full-time income or a way to supplement their income.

With that said, some dashers may at one time or another be ridiculed by some. Have you been one of those people? Have you been told "Why don't you go out and get a real job?" If so, you must understand that when these people try to belittle you, they are only repeating what they have been taught their whole life. It started when they were very young and entered the school system. Yep, way back in kindergarten all the way until they finish high school. This kind of thinking often goes on all the way into adulthood.




Doordash is not a real job?

Why would anybody say this? I mean, you are getting paid for something you are doing; so that makes it a job doesn't it? Anything you are spending your time doing to make money should make it a job? 

You must understand that people that say that dashing is not a real job have been brainwashed. In their mind, a job requires a boss that tells you what to do all day. If you are not clocking in at a certain time and punching out at a certain time, you cannot classify it as a job; so they say. All of this is learned through their entire school system career.

Dashers make more money than many of the so called regular jobs

It's kind of mind boggling that many of the people that say to get a real job are people that earn much less than a dasher. They may have a regular 8 hour day job and not even crack the $1000 per week plateau. They may have a full time job where they are only pulling in $500 or $600 per week. If that!

As full-time dashers know, it is not difficult to make $1000 or more per week dashing if we put effort and time into this gig. If a dasher really wants or needs to earn big money for the week they can put in 12 hour days and pull in $1500 to $2000 for the week.

Don't get me wrong here. It is great for an individual to have an ambition to become something in life. Becoming a doctor, engineer, scientist, etc. is great! We can only applaud people that get educated and get themselves a nice career. Most, including me, would easily choose a well paying career over being a dasher. 

Unfortunately, lots of people cannot get jobs like that for their own personal reasons. With that being said, they have a couple choices. They can get a regular 9 to 5 job that pays minimum wage or a bit above it. Or, they can dash and make much more than they would at those 9 to 5 jobs. Did I mention they can work basically whenever they want? No boss looking over their shoulder. No time clock to punch in and out. No asking for permission to take a day off here and there.

Doordash is not for everyone

There are some people that dashing is fine for and others that just can't do it. To each their own! Never ridicule somebody for what they do to make a living. Some people can cope with the long hours dashing, fighting traffic, complaining customers, etc. There are those though that just cannot do it. They may hate driving around town all day. It may tire them out. Yes, a dasher gets very tired after working long hours.

What to tell someone that says Doordash is not a real job

What all of this comes down to is the amount of money being deposited into one's bank account. If a person tells you Doordash is not a real job and you really want to say something about it, let them know that you make double than what they are earning. They should shut up. If they don't, well, you will know that you are talking to an idiot.

One thing that I have noticed is that the people that make this dumb comment are people with not-so-great jobs. The attorneys, engineers, scientist, etc. usually do not ridicule dashers. I am generalizing here, but this seems to be the way it is. I guess those people with the not-so-good jobs are a bit jealous of dashers. They most likely cannot get accepted on the platform, don't have a car, don't have a license or there is some other obstacle preventing them from dashing.

Now that I think about it, it's probably best not to say anything to the "Doordash is not a real job" people. Responding to them would probably be a waste of your time. They have been so brainwashed to work and take orders that there is probably no coming back for them. Just let them be, and you continue on earning that good money for making deliveries.







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Wednesday, December 20, 2023

Doordash not showing customer's name until Dasher marks arrived

As many dashers know, months ago, Doordash made a change where a Doordash driver could no longer see a customer's name until they marked arrived at the restaurant. This change impacted the way a lot dashers conduct their food delivery business. For those that deliver for Doordash and Doordah only, this change may have seemed like a minor thing, but for those that multi-app, it certainly made things a bit more difficult.




Doordash used to show the customer's name as soon as a Dasher accepted an order

In the past, Doordash had always showed the name of a Doordash customer to the driver as soon as they accepted the order. It was something nobody ever real thought about. It was just the norm. You receive an order, and you see the name of the customer along with the rest of the order information.

Recently, Doordash made a change on their platform. After receiving an order, Dashers can no longer see the name of the customer until they got to the merchant and mark arrived. Up to that point, the only thing the name will say is "Customer."


Why is Doordash not showing the customer's name until a Dasher marks arrived?

There are a couple of reasons. The first being that in the past, a Dasher could go to the merchant, ask for the customer's order, receive the order and then cancel the order. The Dasher basically steals and gets the food for free. They never marked arrived so Doordash could not make a claim stating that this Dasher stole the food.

This would also cause a mess with the customer's order as the order would then be recirculated amongst other Dashers. Guess what would happen when the other Dasher's would get there? They would be told that the order had already been picked up. This would cause a not so good customer experience.

By hiding the customer's name until a Dasher marked that they arrived at the merchant, it gives Doordash a bit more of a case knowing that the Dasher arrived at the merchant. Sure, this is not 100 percent proof for Doordash that a particular Dasher stole the food, but if it happens enough, Doordash would be able to see a pattern and make a case against a Dasher.


Doordash hiding customer's name makes it more difficult for multiapping

In my opinion, the main reasoning behind this change was to make multi-apping a bit more difficult for Dashers. Remember, Doodash, or any other similar company cannot tell a dasher that they cannot multi-app, but they can certainly make it more difficult. This change has not made multi-apping impossible, and experienced multi-appers have still been able to do what they have always done, but it did change things a bit.


How does not showing the customer's name make multi-apping mire difficult for a Dasher?

Let me give an example. In the past, let's say that a Dasher received a Doordash order for Mike's Mexican Food. As they make their way to the restaurant, they receive another order from another app for Jason's BBQ. The Dasher would get to Mike's Mexican Food, see the customer's name and ask for the food. This whole time they never marked arrived. Then they would go to Jason's BBQ and pick up the other apps order. Once they have both orders in their possession, they can mark the Doordash order as arrived at merchant and start making their way to the customers.

Now, with the change, by hiding the Doordash customer's name, the Dasher has to mark arrived when they get to Mike's Mexican food. By doing so, the Doordash customer can now track them. When the Dasher then makes their way to Jason's BBQ for the other app, the Doordash customer can now see that their Dasher is somewhere else. If the stop is quick, there won't be a problem, but if Jason's BBQ is taking too long on the order, and the Dasher is sitting there waiting for a long time, there's a good chance that they'll receive a text from the Doordash customer asking them what is going on and why they are someplace else.


Hiding the customer's name was a strategic move by Doordash

In all honesty, we can't blame Doordash for coming up with this strategy. It certainly won't stop the good multi-appers from doing what they do, and the good ones will certainly still be successful. With that said, those that are not very good at multi-apping should proceed with caution. It would not be worth losing their Doordash account over. If it negatively impacts a Dashers performance, they may wake up one morning and find a deactivation notice on their account.

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Thursday, May 4, 2023

Can you request a Doordash driver?

Oh yes, Doordash delivery drivers. They come in all kinds of different shapes, sizes, colors and personalities. Some are fast, others are slow and then there are the ones in between. A customer may take a real liking to a certain dasher, and they may want that dasher to be their regular food delivery driver, but can a customer make a request for their favorite driver?

 


 

Can a Doordash customer request a Doordash driver?

The short answer to this question is NO. There is no way that a customer can request any of their favorite drivers to deliver their food. Even if it were possible, there would not be any guarantee that their favorite driver was out working. If Doordash ever did implement something like this, there could be a way around this though.

I once heard a suggestion from somebody stating that there should be a way for Doordash customers to "favorite" drivers. They would be able to create a top 5 list. When they placed a Doordash order, the app would try to get their number one choice to deliver their food. If that dasher was not available, it would then try for the dasher in their number two spot. This would go on all the way to their number five choice. If none were available, it would then search for a dasher as normal.br />



Why would a Doordash customer want to request a driver anyways?

The Doordash customer may be happy with the service they receive from a certain dasher. By being able to request dashers of their liking, there is a greater chance that this customer will be a happy customer. When you think about this, this would be great as far as Doordash customer satisfaction is concerned.br />



Would a "Request a Dasher" service be good for Doordash drivers?

A system like this would be great for dashers; at least the good ones. Those that are prompt and give good customer service would indeed grow a regular customer base. They would be rewarded with constant calls, and they will most likely get good tips. A system like this would be a win-win situation for everybody, and it would help entice dashers to do a good job.br />




Reason why a Doordash customer cannot request a driver?

Unfortunately, it is doubtful that a "Request your Dasher" program will ever come to be. Why? Because it can increase the danger risks for dashers. In a better world, we wouldn't have to worry about this, but the world is what it is.

If there is a customer that has a crush on a dasher, he or she would be able to choose that dasher solely based on their own personal interest and intentions. Doordash, nor any other company wants to deal with the trouble that could come from things like this. If good old Bob puts Sarah on the top of his list because he is infatuated with here, and sees it as a good way to interact with her on a regular basis, it may make Sarah uncomfortable.

There can be a way around this too though. Doordash could implement that a dasher has to accept to be a favorite of a certain customer. If the dasher does not accept it, they will not be added to the Doordash customer's list. Going with the example above, dasher Sarah would not be added to good old Bob's favorite list as she does not accept it, but maybe she will want to accept Doordash customer Mary's request.

In my opinion, a "Request a Dasher" program will never happen. But, who knows? We never know what will happen in the future. With that said, a Doordash blacklist would also be a good idea from both the customer and dasher side. What do you think?

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Sunday, April 30, 2023

Does Doordash deliver alcohol?

We all know that Doorash has become the leading food delivery app in the United States. With that said, throughout the past couple of years, Doordash has expanded its services to include many other items which includes alcohol delivery. When receiving a delivery opportunity to deliver alcohol, a dasher will see that the customer's order includes alcohol, and just like any other delivery opportunity, it is their choice as to whether they want to accept it or not.

Should a dasher accept alcohol deliveries? 

Unless it is against your moral values to deliver alcohol, or you have some other reason why you don't want to deliver alcohol, it would certainly be in your best interest to accept and deliver an alcohol order. The calls usually pay the same as any other order. No more - no less. For most dashers, if you are out to make money, whether an order is alcohol or a regular order will make no difference.

Are alcohol deliveries dangerous for dashers?

A dasher that I once spoke to once told me that they did not want to deliver any alcohol orders because they didn't want to deal with drunken people. I can completely understand her view on this. I have done many alcohol deliveries, and I have dealt with a few people that seemed like they already had one too many. With that said, I can honestly say that most Doordash customers are just fine and sober when you deliver to them.

Sure, there will be occasions when the Doordash customer may seem a little tipsy, but that is to be expected with some of these alcohol deliveries. Usually, they are just in a good mood.

How to handle Doordash alcohol deliveries?

When delivering an alcohol order, it's very important that a dasher verifies the customer's identity and age. Most customers will have their identification ready for the dasher when they arrive. If not, a dasher should politely ask them for their identification.

The Doordash app will instruct the dasher to scan the customer's I.D. It's also important that the dasher makes sure that the person handing them an ID is the same person that they are handing the order to. A dasher should never hand the alcohol over to the customer until the Doordash app accepts the identification. Another thing to remember is to not ever leave alcohol at a customer's door. If they text you or call you making this request, tell them that you must hand them the order. Leave at door orders are not possible with alcohol deliveries.

Can Doordash alcohol orders be delivered anywhere?

No. There are certain locations where alcohol deliveries cannot be done. Schools (including college or frat houses,) jails or prisons (no matter who it is for,) reformatories, veteran's homes or any state capital grounds. You also cannot deliver to any business that sells alcohol themselves.

Liabilities when delivering Doordash alcohol deliveries

The laws are very serious when it comes to alcohol. Not following proper procedure always has the possibility of fines, jail time and even lawsuits against the dasher. Nobody needs these problems. Just follow the rules and laws and you will be okay.

It is very important to make sure that the Doordash customer you are delivering to is over the age of 21. Most people will have a government issued drivers license or I.D. A dasher can also accept a U.S. Military I.D., U.S. passport or foreign country passport.

Invalid forms of identification include anything that is expired. For example, if their drivers license is expired, it is not valid. Sure, it may be them, but you'll have to politely tell them that you cannot make the delivery. Credit cards or anything else of that nature are also not valid forms of I.D.

What do do when a Doordash customer cannot provide identification

This has happened to me on multiple occasions. Both times, the customer did not have any identification at all. I politely told them that I could not deliver the alcohol and to have a nice day. It was as simple as that.

We have to know that not all situations will be as simple as mine. I'm sure that there will be times when a customer gets angry and will have a bad attitude. They may curse you out or even become violent. If something like this ever happens, the best thing to do would be to call law enforcement. Also, it would be best to call Doordash and let them know about the customer's actions.

Most times, there will not be any serious situation, and you will just have to return the alcohol to the merchant. The app will instruct you on how to proceed, but if there is any confusion, a simple call to a Doordash support agent will help you.